Privacy Policy

Effective Date: July 20, 2026

SUPTOGO Privacy Policy

SUPTOGO («we», «our», or «us») respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SUPTOGO mobile application, website, and related services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

SUPTOGO S.L.

Viladomat 107, 2º 3ª

08015 Barcelona

Spain

Email: info@suptogo.es

Website: https://www.suptogo.es

2. Information We Collect

Depending on how you use our services, we may collect:

Personal Information

Full name
Email address
Telephone number
Billing information (when applicable)
Reservation history

Account Information

Login credentials (if applicable)
User preferences
Customer support communications

Device Information

Device model
Operating system
App version
Language settings
IP address
Anonymous device identifiers

Location Information

If you grant permission, the app may access your device location to help you find nearby SUPTOGO stations or improve your experience.

You may disable location access at any time through your device settings.

3. How We Use Your Information

We use your information to:

Provide and manage our rental services.
Process reservations and payments.
Generate access codes for rental stations.
Communicate with you regarding your bookings.
Respond to customer support requests.
Improve the performance and security of our services.
Detect fraud or misuse.
Comply with legal obligations.

4. Payments

Payments are processed by secure third-party payment providers.

SUPTOGO does not store your complete credit or debit card information on its own servers.

5. Analytics

We may use analytics services to understand how users interact with our application.

These services may collect anonymous usage information such as:

App usage statistics
Crash reports
Device performance
Navigation events

This information helps us improve the app and user experience.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Maintain website functionality
Improve user experience
Measure website traffic
Analyze usage patterns

You can manage cookie preferences through your browser settings.

7. Sharing of Information

We do not sell your personal information.

We may share information only with:

Payment service providers
Technology and cloud hosting providers
Customer support service providers
Legal authorities when required by law

All third-party providers are required to protect your information appropriately.

8. Data Retention

We retain personal data only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

When data is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we strive to protect your personal information, no method of electronic transmission or storage is completely secure.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

Access your personal data
Correct inaccurate information
Delete your personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable

To exercise your rights, please contact:

info@suptogo.es

11. Children’s Privacy

SUPTOGO services are not directed to children under the age required by applicable law to use our services independently.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorization where required, we will take reasonable steps to delete it.

12. International Data Transfers

Your information may be processed in countries other than your own. Where required by applicable law, we take appropriate safeguards to protect personal data transferred internationally.

13. Third-Party Services

Our app may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party services, and we encourage users to review their privacy policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When significant changes are made, we will update the «Effective Date» above and publish the revised version on our website.

15. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us: